Our Team

Our team is made up of a range of specialised roles so that when you get in touch with us, you can be reassured that you are being looked after by someone with the skills and experience needed to support your enquiry. As part of social exclusion charity, Developing Health and Independence, our core team are also supported by a range of services specialising in treatment, tenancy sustainment and fundraising, to name just a few! All of our team are passionate about property and supporting landlords to provide much needed affordable housing, and tenants to have successful tenancies.

Please see more about each of our team members below.


Natalie Giles


Service Manager

Natalie has worked for Home Turf Lettings since June 2020, having previously worked within both the commercial and residential property sectors since 2013. Natalie holds qualifications in residential lettings and property management, residential sales, commercial property agency and block management. She is also a member of the Propertymark Advisory Board and a mentor for the Agents Together programme.

Natalie is the operational lead for Home Turf Lettings, and also supports landlords to bring their properties into the project.

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Jennifer McFadden

Property Management Coordinator

Jennifer has worked for Home Turf Lettings since October 2018 after immigrating to the United Kingdom from Canada in early 2018.  Jennifer holds qualifications in property management from Property mark and is currently working to complete her Residential Lettings and Property Management Level 3 certifications.

Jennifer is the property manager of about 100 units across Bristol, Bath, South Gloucestershire and Mendip counties. 


Diana Store

Project Coordinator

Diana is responsible for the coordination of onboarding a large portfolio of properties into the service, as well as providing support where necessary with the existing portfolio, to ensure that a high level of service is maintained for our clients.

Diana brings a wealth of project coordination skills from her previous career as a business operator in the organic food sector. She is an  accredited landlord with the NRLA, and has a passion for property and for helping others in housing need.


Caroline Meddick

Housing Finance Manager

Caroline has worked in the local voluntary sector for several charities over the last 35 years, including Bath CVS and Bath Citizens Advice Bureau. She had previously worked with DHI from 2009 up until 2016, predominantly in finance roles and returned to work with DHI in July 2019. Caroline is currently the Housing Finance Manager working across both the Finance and Housing Teams.


Coming Soon

Tenancy Sustainment Officer

New Tenancy Sustainment Officers joining soon.
The Tenancy Sustainment Officer is the first point of contact for our tenants. Specialising in supporting tenants to move into their home, manage their rental payments and ultimately move into long term accommodation.


Coming Soon

Property Maintenance Coordinator

Additional Property Maintenance Coordinator joining soon, specialising in planned and reactive maintenance, statutory compliance and visiting tenants homes bi-annually.